Return purchase in the same condition sold with tags and accessories within 30 days for an exchange, refund, or credit.
Your Purchase Is Guaranteed!
Return Guidelines for
We are deeply honored to be a part of your wedding day. But sometimes a dress from our site is just not “the perfect match.” We understand and want to help you find the gown of your dreams. We offer a very flexible return policy for our dresses- just be sure to follow the guidelines below.
You must contact us via email (email@example.com) within 24 hours of signing for the delivery of your dress or accessories. (Note: The 24-hour deadline only applies to notifying us that you would like to return/exchange the dress. Additional details regarding shipping the dress back to us will be discussed in Step 2 below.)
Please include the following information in your email:
Dress or Accessories Listing Number
Tracking number for your dress or accessories
Reason for return
Contact Phone Number
If we do not hear from you within 24 hours of signing for your wedding dress or accessories, we will consider it satisfactory and no refunds/returns will be accepted. All sales are final after 24 hours unless an RA# (Return Authorization Number) has been issued by us.
We will respond to you within 24 hours of receipt of your request and issue you a Return Authorization Number (RA#). If we do not contact you during this time it means we did not get your e-mail.
Once you’ve received the Return Authorization Number (RA#) ship the gown back to us. You are responsible for the return shipping and full insurance charges. When shipping your dress or accessories, include the RA# on the outside of the box.
For U.S. Customers, dresses or accessories must arrive within 6 days of receiving your RA#.
For International Customers, dresses or accessories must arrive within 10 days of receiving your RA#.
Dresses or accessories that arrive outside of that time frame or do not have an RA# on the outside of the box will be refused and returned to the sender without issuing a refund.