Return Guidelines

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We are deeply honored to be a part of your special day. But sometimes a dress from our site is just not “the perfect match.” We understand and want to help you find the gown of your dreams. We offer a very flexible return policy for our dresses- just be sure to follow the guidelines below.

 

Step 1:

 

You must contact us via email (mignonmanleyfashions@comcast.net) within 24 hours of signing for the delivery of your dress or accessories. (Note: The 24-hour deadline only applies to notifying us that you would like to return/exchange the dress. Additional details regarding shipping the dress back to us will be discussed in Step 2 below.)

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Please include the following information in your email:

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• Your Name

• Dress or Accessories Listing Number

• Tracking number for your dress or accessories

• Reason for return

• Contact Phone Number

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If we do not hear from you within 24 hours of signing for your dress or accessories, we will consider it satisfactory and no refunds/returns will be accepted. All sales are final after 24 hours unless an RA# (Return Authorization Number) has been issued by us.

 

Step 2:

 

We will respond to you within 24 hours of receipt of your request and issue you a Return Authorization Number (RA#).  If we do not contact you during this time it means we did not get your e-mail.

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Step 3:

 

Once you’ve received the Return Authorization Number (RA#) ship the gown back to us via UPS(United Parcel Service). You are responsible for the return shipping and full insurance charges. When shipping your dress or accessories, include the RA# on the outside of the box.

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• For U.S. Customers, dresses or accessories must arrive within 6 days of receiving your RA#.

• For International Customers, dresses or accessories must arrive within 10 days of receiving your RA#.

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Dresses or accessories that arrive outside of that time frame or do not have an RA# on the outside of the box will be refused and returned to the sender without issuing a refund.

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